Refund Policy

Last updated: 11/8/2026

1. Booking Refund Eligibility

Refund eligibility depends on cancellation timing, venue rules, and payment stage (wallet, online, or split payment). Some bookings may be partially refundable.

2. Wallet and Card Transactions

Wallet credits/refunds are processed to your PlayKanha wallet balance where applicable. Bank/card timeline may vary based on payment provider processing cycles.

3. AutoPay and Recurring Charges

AutoPay mandates and recurring debits follow provider and mandate terms. You can cancel mandates from account settings to stop future recurring debits.

4. Dispute Resolution

For billing disputes or exceptional refunds, submit a support request with booking/order details. Our team reviews requests and responds with resolution status.